The program sends you jobs, and sets the price you are paid for them

What’s inside

• What a program job really earns

  Referral fees, pricing concessions and administrative time subtracted from the invoice, so a program job is measured on what it keeps.

• Service standards and what meeting them costs

  Response times, contact deadlines, file uploads and cycle-time targets, each one costed in staff hours.

• The scorecard

  What the program measures, how those measures affect the jobs you receive, and which ones are worth the effort to move.

• Program, retail and independent work

  The mix of work that keeps crews busy without making the company dependent on a single referral source.

• Administrative time per file

  Photos, notes, uploads and estimate revisions counted per job, because that time is where program margin quietly goes.

• Staying in, or leaving

  A decision built on the numbers from the first five sections, including what happens to crew utilization if the referrals stop.

The measure it works from

Measure

Collected margin per job

Which means

What was actually paid on a job after every reduction, less the labor, equipment, materials and office time the job consumed, including the hours spent defending the invoice.

Compared against

The invoice total that was submitted.

Every figure in the document is illustrative, produced by one internally consistent model, and the document says so on its own cover.

The Program Work