The call comes at two in the morning, and so does the pricing mistake

What’s inside

• What round-the-clock response costs

  On-call pay, dispatch, a stocked truck and the crew hours of a night job, added up before any after-hours charge is set.

• Triage on the phone

  The questions that size the loss, identify the source and flag coverage concerns before a crew is sent out at night.

• Authorization at the door

  The paperwork needed before work starts, explained plainly to someone in distress, with the terms an attorney has approved for your state.

• After-hours charges and how they are recorded

  Stating and documenting emergency service time so it is recognized on the invoice rather than disputed as ordinary labor.

• The loss that may not be covered

  Pricing and collecting for work the homeowner may be paying for personally, including deposits and a written estimate before the work grows.

• The morning after

  Crew rest, handoff to the day team and the first full visit, scheduled so a night call does not break the next day's jobs.

The measure it works from

Measure

Collected margin per job

Which means

What was actually paid on a job after every reduction, less the labor, equipment, materials and office time the job consumed, including the hours spent defending the invoice.

Compared against

The invoice total that was submitted.

Every figure in the document is illustrative, produced by one internally consistent model, and the document says so on its own cover.

The Emergency Call